What if I don’t have artwork?
No problem! If your artwork doesn’t meet our requirements or you don’t have any at all, we’re here to help. We offer professional artwork services, including logo redraws and creative concept development, to ensure your design looks its best.

I only have a low-quality image (e.g., JPEG, Bitmap, or GIF). Can you use this?
Yes, but it might not be suitable for final production. Our team can professionally redraw your artwork into a high-resolution format for a crisp, high-quality reproduction of your design. This ensures a professional finish that low-grade images can’t achieve. Redraw services may incur a cost depending on your needs—contact us to discuss the process.

Do you keep my artwork on file?
Yes! We store your artwork electronically to make repeat orders or new product customisation quick and easy.

Why does the colour look different on my screen compared to the final product?
Monitors display colours differently due to varying technologies and settings. What you see on your screen might not exactly match the printed product. To ensure accuracy, we recommend providing PMS (Pantone Matching System) colours for precise colour matching when it’s important to your branding.

How large can my logo/design be printed?
The size of your decoration will depend on the available imprint area of the garment or product, as well as the maximum capacity of our equipment. If you have specific sizing preferences, please let us know, and our team will do their best to accommodate your request within these limitations.

Phone 06 843 4338

We’re the big orange and black building in the heart of Onekawa, easy to spot and even easier to access! Enjoy free parking right at our door and explore our fantastic showroom, designed to help you find the perfect items for your team, business, or event.

Care Instructions for Embroidered and Printed Garments

To keep your customised garments looking their best, follow these care guidelines:

General Care for All Garments

• Wash Inside Out: Turn your garment inside out before washing to protect the design.
• Cold Wash Only: Use cold water (below 30°C) on a gentle cycle to preserve the quality of the fabric and decoration.
• Avoid Harsh Detergents: Use mild detergents and avoid bleach or fabric softeners, which can damage the design.
• Do Not Overload the Machine: Wash similar items together to reduce friction and wear.

Drying Instructions

• Air Dry Only: Lay your garment flat or hang it up to dry naturally. Avoid using tumble dryers, as heat can damage the decoration.
• Avoid Direct Sunlight: Prolonged exposure to sunlight can fade colours over time.

Ironing Instructions

• Do Not Iron Directly on the Design: Place a protective cloth or towel over the decoration or turn the garment inside out before ironing. Use a low heat setting.
• Avoid High Heat: Excessive heat can damage the design.

Additional Care for DTF-Printed Garments

• Wait Before Washing: Allow at least 24-48 hours after receiving your garment before its first wash to ensure the design fully adheres.
• Avoid Scrubbing: Do not scrub or stretch the printed area, as this can cause the design to peel or crack.
• No Dry Cleaning: DTF prints are not suitable for dry cleaning processes.

By Following These Tips
You’ll extend the life of your garment and keep the design vibrant and durable, ensuring your customised items continue to make a great impression.

At Hawkes Bay Embroidery, we partner with Aramex Couriers to ensure prompt and reliable delivery of your orders. Please note that courier costs will be invoiced to the customer after the order is completed.

For added convenience, customers can choose to collect their orders free of charge from our showroom.

If you have any questions regarding delivery options, please don’t hesitate to contact us.

What is the standard production process?
Once you place an order, we will provide a quote and sometimes a mock up for your approval. Production begins after we receive your confirmation and is typically completed within 7-10 working days. This timeframe ensures we deliver high-quality results without compromising attention to detail.

What if I need my order sooner?
If you require a faster turnaround, please contact our Sales Team to discuss your needs. While we aim to accommodate urgent requests, rush orders are subject to availability and additional fees.

What payment methods do you accept?
We accept eftpos/debit card and major credit cards (Mastercard and Visa). Payments can also be made conveniently via internet banking.  Our bank account details will be located at the bottom of your invoice.

What is your return policy?
As customised products are made to order, returns and refunds are not available. However, if an issue arises due to an error on our part, we are committed to working closely with you to find a suitable solution.

How large can my logo/design be printed?
The size of your decoration will depend on the available imprint area of the garment or product, as well as the maximum capacity of our equipment. If you have specific sizing preferences, please let us know, and our team will do their best to accommodate your request within these limitations.

Will my logo be used for promotional or marketing purposes?
Hawke’s Bay Embroidery may use images of completed items featuring your logo for promotional purposes, including on our website and social media. Please rest assured that your logo will not be reproduced or used for any purpose other than showcasing our work. If you prefer that your logo not be displayed, simply let us know, and we will ensure it is removed promptly.

Are there any restrictions on what I can print?

Hawke’s Bay Embroidery reserves the right to decline any designs or logos at our discretion. This includes, but is not limited to, designs featuring gang-related imagery, profanity, or obscene content. Additionally, customers must obtain permission from the owner of any copyrighted logos or designs before submission. It is the customer’s responsibility to secure this permission.

Can I get samples?
Yes, we provide limited samples to customers with an existing account. If you don’t have an account yet, we can order samples for you to try, but please note that there will be a charge for these samples.

What is the return policy on samples?
Samples must be returned within 7 calendar days to avoid being charged to your account, as we cannot return them to our supplier. If you wish to take samples away, they must be paid for upfront. A refund will be issued upon return, provided the samples are in their original condition and packaging.