FAQ
Hawkes Bay Embroidery & Print FAQs
- What methods of payment are available? We accept all major credit cards and debit card (Visa & Mastercard), Internet Banking as well.
- What is the production time? Standard production is 7-10 business days after mock-up approval (if you requested for mock up before production).
- Can I process my order as Rush Order? We can work on this, call or speak with our Sales Team. Usually, will incur 10% rush fee if needed within 5 business days.
- What is your return policy? The industry standard for customized products dictates a no return and a no refund policy. However, if an order is not well received due to an error on our part, we will re-do the order. The product, logo/artwork or imprint color cannot be changed when processing the re-doing the order unless pre-approved by us.
- How large will you print my logo/design? Due to finite imprint areas, we reserve the right to resize your design to fit the allotted space for personalization. However, you may request a specific imprint size, as long as it doesn’t exceed the maximum imprint area of the item you ordered. Please speak with our team for guidance on this.
- Will Hawkes Bay Embroidery & Print use my logo for promotional or marketing purposes? Hawkes Bay Embroidery & Print uses in house created logos for web display purposes, samples, and marketing material. Your logo will not be reproduced on printed items without your permission. In the event that your logo is displayed on our site from a previous order, we can remove the logo immediately.
- Are there limits to what I can print? We will not accept designs that contain gang related logos. We also do not accept order with design that contains profanity and obscene content.
- Can I get samples? We provide limited samples to our customers who already have an account with us.
- What is the return policy on samples? Samples must be returned within 7 calendar days to avoid this being charged to your account.
